--- title: "Connect KickScale" canonical_url: https://zentrik.ai/docs/integrations/kickscale markdown_url: https://zentrik.ai/docs/integrations/kickscale.md category: "Integrations" learning_track: null last_reviewed: 2026-11-11 --- # Connect KickScale Import selected meeting and phone-call transcripts into Discovery, or use a conversation in a Huddle or as initiative evidence. ## Overview Connect KickScale meetings and calls to Zentrik, review original transcripts, and choose how to organize customer evidence. ## Connect your workspace You need a Zentrik workspace owner or admin role and permission to create an API key in KickScale. 1. In KickScale, open **Settings → Integrations → API & Webhooks**. Create an API key and copy the **Client ID**. See [KickScale’s API-key guide](https://intercom.help/kickscale-gmbh/en/articles/13571612-using-the-kickscale-api-managing-api-keys). 2. In Zentrik, open **Settings → Integrations → KickScale**. 3. Enter the Client ID and API key, then choose **Connect KickScale**. 4. Check that the connection is ready. Zentrik checks access to both meetings and calls before saving it. KickScale API keys expire after one year. Replace the key on the existing connection to retain saved imports and history. This connector uses KickScale’s REST API; its separate MCP sign-in does not authorize this connection. ## Review and import conversations 1. In Discovery, choose **KickScale** from the import sources. 2. Choose a date range, **Meetings** or **Phone calls**, and the audience. Use search to narrow the results, then choose **Find conversations**. 3. Open a conversation title to preview the original transcript. Select up to 100 conversations across pages. 4. Choose a destination product and People policy, then choose **Import**. Follow the run receipt to the imported Signals and their processing status. A Signal stores the conversation as source evidence. Reimporting the same conversation reuses that Signal and refreshes changed content. Generated tracker annotations are optional context; they do not replace the transcript. Speaker names are retained when the transcript identifies them. Zentrik does not invent timestamps or customer affiliations. When processing finishes, open the Signal from the run receipt. Check its source, product, Account links and Evidence. A processed Signal can contain Evidence without producing an Insight; the receipt explains the processing outcome. You can also select a transcript when adding initiative evidence or attaching a conversation to a Huddle. These destinations do not create a Discovery import. ## Link conversations to Accounts The connection’s **Discovery account matching** policy uses KickScale customer domains and optional meeting-title patterns to find existing Zentrik Accounts. A domain alone can suggest an Account but needs confirmation. Conflicting matches remain unresolved. 1. Open **Accounts → Review → Unlinked sources** and select **Needs an Account**. 2. Find the KickScale source identity, such as a customer domain, and choose **Link**. 3. Select the existing Account, choose **Review this source link**, and check the affected-record count before confirming. 4. Open an affected Signal and check its **Accounts** section. Future imports carrying that source identity use the confirmed link. Enable **Save customer attendees as People** during import to match or create reliably identified external attendees. A participant who is not marked as a seller is not automatically a customer. **Create missing Accounts from company domains** is a separate choice; leave it off to keep People unassigned when their Account is unknown. This connector does not import an Account directory from KickScale. CRM IDs alone cannot link Accounts without a verified CRM provider and tenant. See [Account matching](https://zentrik.ai/docs/product/accounts-and-company-groups#naming-rules) for the shared review workflow. ## Repeat an import From the connection’s saved imports, create an import, choose its eligible products, and set the conversation types, audience, title rules, exclusions, and first-run lookback. **Preview matches** scans a bounded sample without importing it. Tracker choices come from that sample and may not include every configured tracker. Test the draft, review the result, and activate the import. Choose an available schedule for repeated reads. Incremental runs revisit the previous seven days to catch late transcripts and recent changes; older edits and deletions are not automatically reconciled. For faster arrivals, choose **Set up live arrival** on the connection. Add its webhook URL in KickScale for **meeting_analyzed** and **call_analyzed** events, paste KickScale’s hexadecimal signing secret into Zentrik, and choose **Enable live arrival**. Activate a saved import with live arrival enabled. Keep a schedule as a fallback. Live arrival requires live sync on your Zentrik plan. The webhook sends its payload before Zentrik applies import filters. ## Disconnect and retain evidence Disconnect KickScale in its Zentrik settings to stop new reads. Disable live arrival and remove the webhook in KickScale if you created one. Imported Signals, transcript snapshots, account links, and insights remain until deleted. Disconnecting does not erase retained evidence. ## Troubleshooting ### No conversations appear Check the date range, meeting/call choice, audience and search. Confirm that the connected KickScale workspace contains accessible conversations in that window. ### The key is refused or expired Create a new API key in the same KickScale workspace and reconnect with its Client ID. A failed connection check leaves the previous credentials in place. ### A transcript or live delivery is missing Wait for KickScale processing to finish and retry. For webhooks, check the signing secret and enabled event types. Keep a scheduled import active to recover missed arrivals. ## Related guides - [Zentrik + Gong](https://zentrik.ai/docs/integrations/gong) - [Zentrik + Granola](https://zentrik.ai/docs/integrations/granola) - [Zentrik + Fireflies](https://zentrik.ai/docs/integrations/fireflies)