---
title: "Import Typeform responses"
canonical_url: https://zentrik.ai/docs/integrations/typeform
markdown_url: https://zentrik.ai/docs/integrations/typeform.md
category: "Integrations"
learning_track: null
last_reviewed: 2026-11-09
---

# Import Typeform responses

Bring feedback from Typeform into Discovery. Choose forms for a scheduled import or preview responses and pick them yourself.

## Overview

Connect Typeform, preview completed form responses, and import selected customer feedback into Zentrik Discovery.

## Connect Typeform

Use a Zentrik workspace owner or admin account, a destination Product, and a Typeform account with access to the form and its responses.

1. Open **Settings → Integrations** and search for **Typeform**.
2. Choose **Connect Typeform**, sign in at Typeform, and approve read access.
3. Open the connected Typeform row to set up an import. For a one-time import, you can also start from **Sources** in Discovery.

The connection reads forms and completed submissions. Your form and its settings stay in Typeform.

## Keep selected forms up to date

1. On the Typeform connection, choose **Set up an import** or **New import**.
2. Select up to 10 forms, a destination **Product**, and a **First-run lookback** of 7, 30, or 90 days.
3. Create the draft and select **Test draft** to check access and sample responses without importing them.
4. Select **Daily** or **Weekly** and activate the import. Scheduled imports require Team or above. Use **Run now** to start a catch-up run before the next scheduled time.

Later runs pick up newer completed responses and preserve responses already in Zentrik. Written feedback becomes a Discovery Signal. For NPS scoring, use the one-time import and select the recommendation question.

## Receive responses live

Live arrival requires a Zentrik plan with live sync. If the Typeform connection shows **Reconnect for live arrival**, choose it and approve the webhook permission in Typeform. Then turn on **Live arrival**.

Zentrik sets up delivery for up to 25 forms across the active live imports on the connection. Completed responses appear as they arrive. Your daily or weekly import catches missed responses and keeps records already imported live. If Settings shows **Setup needs attention**, choose **Sync selected forms** to retry.

## Preview and import responses

1. Choose a **Form**, a **Response window** of 7, 30, or 90 days, and a destination **Product**.
2. Select **Preview responses** and expand the answers you want to review.
3. To keep Net Promoter Scores, choose the 0–10 recommendation question under **NPS question (optional)**, then preview again.
4. Select up to 25 responses on the current page and choose **Import selected responses**.

The import excludes dedicated contact fields, uploaded files, and hidden fields. Review written answers before importing because respondents can include identifying information in free text.

## Check the result

Open a Signal link from the import result to check the feedback and its Product in Discovery. A response with only closed answers stays a survey record. Importing an unchanged response again keeps the existing record and Signal.

## Disconnect and retained data

Use **Disconnect** on the Typeform connection in Zentrik to remove its credentials. To also revoke the provider grant, remove Zentrik from your Typeform account. Imported Signals and survey records stay in Zentrik and can be managed separately.

## Troubleshooting

### A recent response is missing

Confirm that the respondent submitted the form and that the response falls within your chosen window. Typeform may take time to include recent submissions in the preview. Try again later.

### Typeform refuses access

Check that your Typeform account can see the form and its responses, then reconnect if the permissions changed. [Contact support](https://zentrik.ai/contact) if this Zentrik site cannot start authorization.

## Related guides

- [Import SurveyMonkey responses](https://zentrik.ai/docs/integrations/surveymonkey)
- [Zentrik + HubSpot](https://zentrik.ai/docs/integrations/hubspot)
- [Zentrik + Salesforce](https://zentrik.ai/docs/integrations/salesforce)