---
title: "Zentrik + Zoom"
canonical_url: https://zentrik.ai/docs/integrations/zoom
markdown_url: https://zentrik.ai/docs/integrations/zoom.md
category: "Integrations"
learning_track: null
last_reviewed: 2026-03-28
---

# Zentrik + Zoom

Turn customer and stakeholder calls into traceable Discovery signal. Connect Zoom, pick a meeting that already has a cloud transcript, and work from the text in Zentrik—linked to insights, opportunities, and what you ship next.

## Overview

You use Zoom for the conversation; Zentrik becomes where the team **synthesizes themes**, files insights, and ties evidence to roadmap decisions. After you connect, imports are **read-only** toward Zoom—we list transcript-ready recordings and pull the one you choose.

Some companies require **Zoom admin approval** for marketplace apps before anyone can finish OAuth.

## Access and permissions

- **Cloud recordings**: List meetings that have cloud recordings so you can choose one to import.
- **Transcripts**: Fetch the transcript for the recording you select in Zentrik.
- **Account identity**: Shows which Zoom account is connected so everyone knows the source.

## Connect Zoom

Start from **Settings → Integrations** or from **Discovery** the first time you import—both paths use the same authorization.

### Before you start

- **Cloud recording** enabled for the meetings you care about.
- At least one recording where Zoom has finished an **audio transcript** (handy for a first test).
- If your org restricts apps, a **Zoom admin** may need to approve Zentrik before OAuth succeeds.

### Connect Zoom

**From Settings**

1. Open **Settings → Integrations → Zoom**.
2. Choose **Connect** and approve permissions on Zoom’s screen.
3. Return to Zentrik when Zoom confirms success.

**From Discovery**

1. Open **Discovery** and start a **Zoom** import.
2. Choose **Connect account** if you are not connected yet.
3. Complete Zoom authorization; you return ready to pick a meeting.

## Import transcripts

Once connected, Zoom appears anywhere your workspace surfaces **Discovery transcript imports**. The usual path: open Discovery, start a Zoom import, choose a meeting, then continue with classification and insights.

### Reconnect

**When to reconnect**

- Tokens **expire**; Zentrik will prompt you when refresh is no longer possible.
- Your admin **changed Zoom policies**—a fresh consent restores access.

**How**

1. **Settings → Integrations → Zoom**.
2. Choose **Reconnect**. If reconnecting fails, disconnect and connect again.

### Run an import

**You need**

- Zoom connected in Zentrik.
- The meeting in **Zoom cloud recordings**.
- A **finished audio transcript** for that recording (Zoom may need time after the call).

**Typical flow**

1. In **Discovery**, start a **Zoom** import.
2. Pick a meeting from the available date range.
3. Review the preview, then continue with your Discovery workflow.

Imported text is **workspace content** in Zentrik. It does not replace the recording or transcript in Zoom.

## Disconnect & data

Stop access from Zentrik, from Zoom, or both—match whatever your security or offboarding process requires.

### Disconnect in Zentrik

1. **Settings → Integrations → Zoom**.
2. Open the integration and choose **Disconnect**.

Zentrik clears the stored connection for that workspace integration. You can connect again later.

### Remove in Zoom

1. Sign in to Zoom in the browser.
2. Open the account’s installed or connected apps.
3. Find **Zentrik** and **Remove** or **Revoke**.

Zoom notifies Zentrik when access is revoked so we stop calling the API for that connection.

### What stays in Zentrik

- After revocation, Zentrik **cannot call Zoom** for that user connection.
- We remove stored **Zoom OAuth credentials** tied to the de-authorized connection.
- **Content you already imported** (for example transcript text used in Discovery) stays in Zentrik until your team deletes those records through normal product actions—like other imported sources.

## Troubleshooting

### Authorization failed or keeps failing

Try **Settings → Integrations → Zoom** → disconnect, then connect again. If your company restricts apps, ask your **Zoom admin** to approve Zentrik, then retry. Still stuck? [Contact us](https://zentrik.ai/contact).

### No transcript for a meeting

Zoom only lists meetings with a **finished** cloud recording and **audio transcript**. Pick another call, wait for Zoom to finish processing, or enable transcription for the meetings you need in Zoom.

### Connection expired

Open **Settings → Integrations → Zoom** and use **Reconnect** (or disconnect and connect again).

## Related guides

- [Zentrik + Microsoft Teams](https://zentrik.ai/docs/integrations/microsoft_teams)
- [Zentrik + Fathom](https://zentrik.ai/docs/integrations/fathom)
- [Zentrik + Fireflies](https://zentrik.ai/docs/integrations/fireflies)