---
title: "Create a service member"
canonical_url: https://zentrik.ai/docs/product/service-members
markdown_url: https://zentrik.ai/docs/product/service-members.md
category: "Product guides"
learning_track: "administration"
last_reviewed: 2026-09-21
---

# Create a service member

Assign work to a person or bot that does not need to sign in.

## Overview

Workspace Owners and Admins can create service members from **Settings → People → Teams**.

## Service members

A service member represents a person or bot that needs to own work without signing in. In **Teams**, workspace Owners and Admins can open the arrow beside **Add members** and choose **Create service member**. The main **Add members** button opens the usual member and invitation flow.

Enter a name and optionally set delivery roles, abilities, and average cycle velocity in story points. The member appears in the team roster and task owner selectors immediately. The roster lists named users first by default, followed by accounts labeled **Service member**, with names alphabetical within each group. You can edit its teams, team roles, and delivery profile like any other member.

To give the member sign-in access, open its row actions and choose **Invite to sign in**. Enter an email address that does not already belong to a Zentrik account. The recipient follows the usual invitation and registration flow. Their assignments, delivery profile, team memberships, and history remain attached to the same member.

Until acceptance, the roster still identifies the account as a **Service member**. Use its row actions to resend, copy the invitation link, or revoke the invitation. Revoking or letting an invitation expire leaves the member and its work intact. Revoke an existing invitation before choosing a different email address.

## Check the result

Confirm that the member appears in the team roster and task owner selector. If you later invite them to sign in, verify that their existing assignments and team roles remain on the same member.

## Related guides

- [Administer a Zentrik workspace safely](https://zentrik.ai/docs/product/workspace-administration)
- [Set up the Ideas Portal](https://zentrik.ai/docs/product/ideas-portal)
- [Invite people and manage access](https://zentrik.ai/docs/product/workspace-access)