---
title: "Workspace context"
canonical_url: https://zentrik.ai/docs/product/workspace-context
markdown_url: https://zentrik.ai/docs/product/workspace-context.md
category: "Product guides"
learning_track: "getting-started"
last_reviewed: 2026-03-28
---

# Workspace context

Zentrik stores two kinds of workspace knowledge: **flat context** (narrative and reference you add as text or docs) and **named context** (structured records such as **product**, **OKRs**, **personas**, **KPIs**, and **features**). Both ground classification, agents, and planning.

## Overview

Use **workspace context** for durable product knowledge. For the path from customer evidence to initiatives, use [From customer evidence to initiatives](https://zentrik.ai/docs/product/customer-evidence-to-initiatives) and [Evidence → insights](https://zentrik.ai/docs/product/evidence-to-insights).

## Flat context

**Flat context** holds free-form information: how your company works, regulations, positioning, market notes, long explanations. Use it when the content does not fit a single persona field or OKR line.

Agents and planning surfaces read this material the same way people do: as background narrative.

## Named context

**Named context** is **structured**: **product**, **OKRs**, **personas**, **KPIs**, **feature map**, and similar records with clear roles. Keeping them current helps Zentrik align Discovery and roadmaps with how you define the product and measure success.

## Documents and imports

[Google Drive](https://zentrik.ai/docs/integrations/google_docs) and [Confluence](https://zentrik.ai/docs/integrations/confluence) imports pull **living docs** (PRDs, specs, decision logs) into workspace context so Zentrik stays aligned with files your team edits at the source.

For **calls, tickets, and pasted notes**, import from **Discovery** or connect a provider from the [documentation hub](https://zentrik.ai/docs).

## Evidence and roadmap

**Discovery** is where customer and demand inputs become learnings, opportunities, ideas, and eventually **initiatives**. Workspace context supports that work the same way it supports agents and reports.

[From customer evidence to initiatives](https://zentrik.ai/docs/product/customer-evidence-to-initiatives) describes the stages. [Evidence → insights](https://zentrik.ai/docs/product/evidence-to-insights) covers bringing evidence in.

## Troubleshooting

### We have strategy in context but few customer quotes

Add **Discovery** imports or paste so learnings link to **signals**. Keep building **workspace context** for how you define the product; use **Discovery** for what customers said.

## Related guides

- [From customer evidence to initiatives](https://zentrik.ai/docs/product/customer-evidence-to-initiatives)
- [Set up your product feature tree with an agent](https://zentrik.ai/docs/product/feature-tree-setup)
- [Get to your first evidence-backed decision](https://zentrik.ai/docs/product/getting-started)