# Discovery analysis sharpens, and support tickets become account evidence.

v0.48.0 · Released 2026-06-10

This release makes Discovery trends, theme analysis, and Idea Trace easier to read and easier to share. It also connects Zendesk tickets to the right accounts so support activity shows up alongside revenue context, and account pages open faster.

## What changed

- Discovery trends now cover ideas as well as insights, with the same Groups and All lenses
- Theme analysis has clearer scope controls, an ideas atlas view, and a theme map that opens in place
- Idea Trace lays out each stage of the trace in aligned lanes, with steadier panning and zooming
- Discovery trend and theme views can be shared as links that open the same view for teammates
- Zendesk tickets now link to accounts, and imports can follow multiple ticket statuses
- Account pages open faster, showing key details first while metrics load

## Trends and themes meet the question at the right level

Discovery trends now work for ideas as well as insights. The Groups lens shows movement by grouping, the All lens ranks individual records—insights by linked signal volume, ideas by vote demand—so trend review can start where the decision lives. Theme analysis adds clearer scope controls, an ideas atlas view, and a theme map that opens in place instead of pulling you out of the flow. The Discovery overview product movement view was also simplified to read at a glance.

- Trend review can start at the grouping level or the record level without re-filtering
- Idea demand is now visible in trends, not just insight activity
- Theme exploration keeps its scope visible and editable while you work

## Idea Trace becomes a steadier review workspace

Idea Trace now lays out each stage of the trace in aligned lanes, keeps the active scope visible while you move, and pans and zooms predictably along the path from idea back to customer signal.

- The path from solution concept to evidence is easier to follow visually
- Moving around the trace no longer loses your place or your zoom level
- Review scope stays visible while you navigate

## Discovery findings travel by link

Trend views and theme drill-ins can now be shared as links. Whoever opens the link lands on the same lens, scope, and drill-in state instead of the default page.

- Findings can be shared in a message and reviewed in the same context
- Returning to a saved analysis view picks up where you left off
- Less time re-narrating how to reproduce a view in reviews

## Support tickets join the account evidence picture

Zendesk signals now link to the accounts they belong to, and ticket imports can follow multiple ticket statuses at once. Support activity becomes part of the same account evidence teams already use for prioritization.

- Account review includes what customers are telling support, not just sales and research
- Teams can import the ticket states that matter to them rather than a single status
- Evidence-based prioritization draws on a wider slice of customer reality

## More in this release

### Discovery and integrations

Smaller fixes that keep Discovery review and connected tools dependable.

- Discovery overview product movement view simplified
- Integration catalog grouped around discovery and delivery tools
- Insight sidebar links open reliably
- Prototype dialog closes after saving an external reference

### Workspace and navigation

Smaller workspace polish and routing cleanup.

- Settings opens to user management first
- Invitation emails show opportunity value reliably

Canonical page: https://zentrik.ai/releases/v0-48-0