# Keep customer evidence with the right account

v1.16.0 · Released 2026-09-07

New customer domains can now match an existing account without creating a duplicate. Review more possible duplicates, correct attribution on previously imported conversations, and filter initiatives by the teams responsible for them.

## What changed

- Match a new customer domain to an unambiguous existing account that has no domain
- Review more possible account duplicates before deciding what to combine
- Reassess existing conversation attribution after changing your company email domains
- Filter initiatives by team and keep that choice in saved filters

## Recognize an account before creating another

When a customer first appears with a company email domain, Zentrik can match it to an existing account with the same company name and no domain. A clear match adds the domain to that account, so later evidence can find it again. Ambiguous matches stay separate for review. Duplicate review also finds more name-based matches; combining existing accounts remains a reviewed action.

## Correct attribution on conversations already imported

Changing your company email domains now starts a review of speaker attribution in existing imported conversations. This helps distinguish your team from customers in the evidence already collected. The repair preserves existing Insights and human annotations.

## Filter initiatives by the team doing the work

Choose Teams in the initiative filter menu to find work associated with one or more teams. Team and individual team-member filters remain separate, and saved filters retain your choices. Active filter chips make the current selection easier to inspect and change.

## More in this release

### Identity, accessibility, and guidance

- Support operator seats no longer make their email domains count as your company’s domains when identifying conversation participants
- Menus and tooltips open with less zoom movement
- Dialogs have clearer accessible names for people using assistive technology
- API and MCP not-found responses give agents more useful recovery guidance
- Fireflies setup guidance explains live arrival and its access requirements more clearly

Canonical page: https://zentrik.ai/releases/v1-16-0