Signals from Gong and Zendesk, and a portfolio view for your products
You can now connect Gong and Zendesk and import customer calls and support tickets into Discovery. Each source type uses its own extraction logic — a 40-minute sales call and a 3-line support ticket are not processed the same way. Confluence and Google Docs can also feed your workspace with existing knowledge. On the product side, the Products page now shows execution progress, linked discovery signals, and context in one place.
What changed
- Gong call imports and Zendesk ticket imports in Discovery
- Confluence and Google Docs as knowledge sources
- Per-source extraction: each signal type gets logic suited to its format
- Products page shows portfolio-level metrics including discovery signal counts
Gong and Zendesk in Discovery
Connect from workspace settings and choose which calls or tickets to import. A signal is created for each one, processed into insights using extraction logic tuned to that source format, and classified against your taxonomy. Both sources show status as they process so you can see what is in flight.
- Customer calls and support patterns land in the same graph as your manual research
- No need to re-summarize call recordings or ticket exports by hand
- Gong import includes filtering and batch controls
Confluence and Google Docs
Documents from Confluence or Google Docs can be imported as signals, making historical context — old decision records, research docs, team wikis — available in Discovery alongside new customer data.
- Existing written knowledge doesn't have to live separately from discovery work
- Useful for onboarding new team members to why things are the way they are
Products page with portfolio context
The Products page now pulls together metrics that were previously only visible inside individual initiatives: execution status, the count of discovery signals linked to each product, and context like tech stack and KPIs.
- Easier to see which products have strong discovery signal and which are running on assumptions
- No longer requires opening each initiative to get a cross-product read
More in this release
Additional updates
- Gong call import with batch selection and processing status
- Zendesk ticket import with queue filtering and product mapping
- Per-source signal processing with separate prompt logic
- Confluence and Google Docs connectors
- Products page portfolio metrics including discovery signal counts
- Opportunity tree stability: layout, focus behavior, interaction cleanup
- Signal filtering to avoid overloading large workspaces on first load