Support

Get help with Zentrik

For the Zentrik app and every integration you connect to it, including Zoom, Slack, Jira and Confluence.

Support hours
Monday to Friday, 9:00–18:00 US Pacific (excluding US holidays)
Response time
First response within one business day

Open a support case

  • Support form

    Describe what you were doing and what happened. It works without an account, and we reply to the email address you give us.

    Open a support case

  • In Zentrik

    Signed in, select Help, then Ask support. The assistant answers from our guides, and Talk to the team hands the request to a person. Each request gets a SUP number, and replies reach you in Zentrik and by email.

    Open Help

  • Email

    Write from any address. Include your workspace name and, for an integration problem, which integration and the error you saw.

    support@zentrik.ai

Guides

Integration problems

Connection failed or expired
Reconnect from Settings → Integrations. Each guide ends with troubleshooting for that provider, for example the Zoom troubleshooting steps.
Admin approval required
Zoom, Slack and Atlassian organizations can require an administrator to approve Zentrik before members connect. Ask your admin to approve it, then connect again.
Remove access or delete data
Disconnect in Zentrik or remove the app in the provider. Imported records stay until your team deletes them. For a deletion request, write to privacy@zentrik.ai.

Security and privacy

Report a security issue to security@zentrik.ai.