Import Typeform responses

Use a Zentrik workspace owner or admin account, a destination Product, and a Typeform account with access to the form and its responses.

1. Open Settings → Integrations and search for Typeform.
2. Choose Connect Typeform, sign in at Typeform, and approve read access.
3. Open the connected Typeform row to set up an import. For a one-time import, you can also start from Sources in Discovery.

The connection reads forms and completed submissions. Your form and its settings stay in Typeform.

1. On the Typeform connection, choose Set up an import or New import.
2. Select up to 10 forms, a destination Product, and a First-run lookback of 7, 30, or 90 days.
3. Create the draft and select Test draft to check access and sample responses without importing them.
4. Select Daily or Weekly and activate the import. Scheduled imports require Team or above. Use Run now to start a catch-up run before the next scheduled time.

Later runs pick up newer completed responses and preserve responses already in Zentrik. Written feedback becomes a Discovery Signal. For NPS scoring, use the one-time import and select the recommendation question.

Live arrival requires a Zentrik plan with live sync. If the Typeform connection shows Reconnect for live arrival, choose it and approve the webhook permission in Typeform. Then turn on Live arrival.

Zentrik sets up delivery for up to 25 forms across the active live imports on the connection. Completed responses appear as they arrive. Your daily or weekly import catches missed responses and keeps records already imported live. If Settings shows Setup needs attention, choose Sync selected forms to retry.

1. Choose a Form, a Response window of 7, 30, or 90 days, and a destination Product.
2. Select Preview responses and expand the answers you want to review.
3. To keep Net Promoter Scores, choose the 0–10 recommendation question under NPS question (optional), then preview again.
4. Select up to 25 responses on the current page and choose Import selected responses.

The import excludes dedicated contact fields, uploaded files, and hidden fields. Review written answers before importing because respondents can include identifying information in free text.

Open a Signal link from the import result to check the feedback and its Product in Discovery. A response with only closed answers stays a survey record. Importing an unchanged response again keeps the existing record and Signal.

Use Disconnect on the Typeform connection in Zentrik to remove its credentials. To also revoke the provider grant, remove Zentrik from your Typeform account. Imported Signals and survey records stay in Zentrik and can be managed separately.