v1.58.3Zentrik platform
Follow customer evidence into the first useful action
Prepared workspaces open on a map of the customer evidence and needs already collected. Follow the lead quote into an Insight, read saved Huddle decisions in one column, and distinguish unavailable Home reads from empty work.
What changed
- See prepared customer Signals gather into needs across the workspace’s products.
- Follow the highlighted quote into its Insight with Start here.
- Keep saved Huddle decisions readable and loaded Home controls available during retry.
Start with the customer’s words
Open a prepared workspace to see customer Signals gather into needs across its products. Start here follows the highlighted quote into its Insight. Skip opens the finished map, reduced motion shows it immediately, and phones use a simpler map. The view reflects the evidence already prepared for that workspace.
Keep reading and retrying without losing context
Home distinguishes unavailable assigned work from an empty queue, and loaded controls remain usable during a Discovery retry. Some large-workspace Home and Accounts reads can still time out.
More in this release
Reading and navigation
- Huddle recaps use one reading column with saved decisions and context.
- Use Left, Right, Backspace and Escape to move through the team and workspace switcher.
- Account matching reduces repeated lookup work while preserving aliases, ambiguous candidates and workspace boundaries.
- Managed Account-read keys can use the existing limited Salesforce identity preview without access to original source content.
- Read failures stay explicit. Production acceptance still records timeouts in some large-workspace Home and Accounts reads.