Switch from Bagel to Zentrik

Keep ranking by revenue, and add a customer portal and tests with the customers who asked.

Start free trialHow to switch

Checked against public pages on

Zentrik vs Bagel at a glance

Open a row for the detail and its source.

Customer portalZentrik ahead
Account votes, via product sign-in
No: None, by design

Let customers vote and send requests

Zentrik: Yes. Customers sign in through your product to vote and send requests, and each vote is tied to their account. Your engineers set up the sign-in. docs

Bagel, per its site: No, by design: its site says the output isn't a voting board. Its native Zendesk, Intercom, Jira and Salesforce apps deliver updates to your teams. source 1 · 2

Testing with customersZentrik ahead
Interviews and tests you send
No: None, by design

Test ideas with customers before building

Zentrik: Yes. Interviews, question studies and prototype tests, starting with the customers who asked. You invite them yourself. docs 1 · 2

Bagel, per its site: No, by design: its site says "no surveys" and works from the conversations you already have. source

Calls, tickets and CRM
Built in; live on Scale
Built in

Bring in calls, tickets and CRM notes

Zentrik: Yes, from Gong, Zoom, Teams meetings, Zendesk, Salesforce, HubSpot and more. Live sync is included on Scale and Enterprise, and costs $500 a month on Team. docs 1 · 2

Bagel, per its site: Yes. Gong, Salesforce, Zendesk, Intercom, Slack, Jira and product analytics, plus a Chrome extension. source 1 · 2

Ranking the backlog
Automatic, from evidence
Automatic: urgency, revenue, pain

Rank the backlog we already have

Zentrik: Yes. It ranks your existing ideas by evidence, goals and revenue, and you approve the order. docs 1 · 2 · 3

Bagel, per its site: Yes. It triages requests by urgency, revenue impact and pain, and ties each theme to the deals and ARR behind it. source 1 · 2

Who decides
A person approves
Drafts decisions; team picks

Keep the decision with a person, and write down why

Zentrik: Yes. The analysis only proposes. A person saves the plan, and the reason stays with the work. docs

Bagel, per its site: Yes. It generates scoped decisions without prompting, and your team decides which to act on. source

Did the release work?Bagel ahead
Partly: Shipped status and usage
Launch versus prediction

Check whether the release worked

Zentrik: Partly. A production-branch merge marks work shipped, and PostHog tracks a usage number daily or weekly. Whether it worked is your call. docs 1 · 2

Bagel, per its site: Yes. It tracks each shipped feature against the prediction behind it: adoption, satisfaction, deal velocity and retention. source

Both have:Evidence and revenue attached to each decisionJira integration+3 more

Moving over from Bagel

  1. 1Connect Gong, Zendesk and Salesforce
  2. 2Zentrik ranks your requests
  3. 3Test the top ideas with customers
How the move works

Connect the Gong, Zendesk and Salesforce accounts Bagel reads today; Salesforce needs Zentrik's package installed. Zentrik reads the same calls and tickets and links each request to its account, so nothing has to be exported from Bagel. On Scale they arrive as they happen. docs 1 · 2 · 3

Before you switch

  • No launch-versus-prediction tracking

    Zentrik doesn't track a shipped feature against a prediction. It marks work shipped from GitHub, re-checks a usage number in PostHog, and leaves the verdict to your team. source 1 · 2 · 3

  • Proposes an order, doesn't decide

    Zentrik doesn't propose decisions on its own. It proposes an order for your backlog, and a person approves it. source 1 · 2

  • 14-day trial, not a 30-day pilot

    Zentrik's trial is 14 days, against Bagel's 30-day pilot with setup included. source 1 · 2

Bagel and Zentrik pricing

Priced per workspace, not by feedback volume

Zentrik Scale

$19,200

a year at launch price, live sync included

Bagel Pro

$24,000+

a year and up, set by feedback volume

Price details

Zentrik Scale: One workspace, no seat fees, at the launch price (list $28,800), on an annual commitment billed monthly. Includes 5,000 signals a month and live sync for every connection. SAML starts at $500 a month plus setup. Team is $9,000 a year at the launch price, for up to 500 signals a month, and live sync on Team is $500 a month more. pricing

Bagel Pro: Starting price for Pro; a Startups plan is priced on request. Its FAQ says the price depends on feedback volume, and in one answer also on how many tools you connect. No seat fees and no free version; a 30-day pilot instead. source

A fair test

  1. 1Agree what “worked” means
  2. 2Pick ten past decisions with known results
  3. 3Load only the evidence from before each one
  4. 4See which tool ranked the winners higher
The full test plan

Agree first on what "worked" means, and pick ten past decisions whose results you know. In fresh workspaces, load only the calls, tickets and deals from before each one, with revenue as it stood then. Compare which ranks the winners higher and shows the calls and revenue behind each rank. Then run one live idea through Zentrik's customer test, and one shipped feature through Bagel's outcome tracking. Plan on four to six weeks, including security review.

Want this for your stack? Tell us where your requests start and we’ll send a version with your needs rows, plus the ten-decision backtest worksheet.

Tell us where requests start

The Bagel column summarizes bagel.ai, pricing, platform overview and Bagel MCP, as published on October 14, 2026; a feature we couldn’t find there may still exist. Zentrik cells link to its docs. Prices are published prices before any discount. Zentrik is not affiliated with Bagel.